If you receive a damaged item, please do the following:
- Take photographs of the damaged packaging, and damaged canvas/print.
- Please reply either to your dispatch email or invoice and include your order ref. And tell us what has happened.
We will then re-make your product and send you a new one. We will always bump up returns to the top of the job queue so that you won't have to wait too long for a return to be sorted.
Sub standard print quality.
If you are in anyway unhappy with the print quality then email us IMMEDIATELY. There could have been an error at printing or the file may have been corrupted by upload so we will need to get to the bottom of the problem first.
We out source our printing to several printers and keeping a close eye on quality control it is close to our heart. So we want to hear about every concern, after all we can't improve if we don't know the problem.